Inviting all young working professionals! This month's lunch speaker: Lynn Thomas from Thomas Consulting, Inc.
Wow! Your Way to Profit!
As a topic of compelling interest for today's highly competitive business environment, this presentation addresses how to Wow! clients and employees for life because they are too expensive to keep replacing.
You will learn the staying power of creating multiple extraordinary experiences for your Clients and employees. These extraordinary experiences create “Super Glued” relationships that generate long-term growth and profitability.
We will discuss the key elements of “super glued” relationships. They include understanding:
Always cost more to replace Clients than to keep them,
the true costs of the impact of a Client’s negative event on your company’s profit,
the need for employees to be “absolutely delightful everyday,”
that Client complaints are hidden goldmines,
the need for accurate assessment tools and metrics,
the necessity to upgrade your “humanware” regularly,
turning the low-hanging fruit of earned referrals and cross-sales into more business, etc.
The goal is for your employees to become true Masters at creating “Super glued” relationships and thus very successfully at attracting, retaining and winning back your most profitable Clients. This is a refreshingly simple approach to increasing Client loyalty, retention—and profitability!
