• Gatehouse Admissions Staff

    Massachusetts Horticultural Society
    Job Description
    Position Announcement - Gatehouse Admissions Staff

    MISSION: Massachusetts Horticultural Society is a member-supported organization, dedicated to encouraging and improving the science and practice of horticulture and to developing the public’s enjoyment, appreciation and understanding of plants and the environment.

    OVERVIEW: The Gatehouse admissions staff is the first person to greet visitors to The Gardens at Elm Bank. We are looking for a responsible, friendly person to greet our guests, collect admissions, and sell memberships while providing a positive guest experience. Person must familiarize themselves with Massachusetts Horticultural Society, The Gardens at Elm Bank, and membership benefits.

    DUTIES AND RESPONSIBILITIES:
    •  Serve as membership salesperson/customer service representative at the Gatehouse.
    1. Collect admission and demographic data.
    2. Distribute information and membership brochures.
    3. Promote and sell memberships.
    4. Ensure follow up when required.
    5. Assist in day-to-day operational procedures, including daily revenue reports, cash handling, and the opening and closing of all systems including the cash register and computerized network. 
    6. Communicate with senior staff and address immediate visitor concerns. 
    • In a friendly manner, proactively and professionally answer questions and provide directions concerning classes, exhibitions, shows, and garden. 
    • Handle all cash and credit card transactions. 
    • Document and report attendance and complete forms daily. 
    • Develop a proficiency in garden information and literature, available resources, and desk procedures.
    • Monitor visitor materials, signs and displays in and around the Gatehouse. Maintain the cleanliness and appearance of the Gatehouse area. 
    • Maintain strong team relationships with staff and volunteers.
    • Report security problems.
    QUALIFICATIONS: 
    • Experience in customer service and sales. 
    • Proficient in math and successful experience handling cash and credit cards. 
    • Friendly, outgoing, and comfortable engaging with people.
    HOURS: 36 hrs/week; 6 hrs/day includes weekends (arrive: 9:45 am, depart: 4:15 pm includes ½ hour for lunch). Possibility to job share weekends, but must work minimum of 1 weekend day. Season: May 1-October 15

    TO APPLY: Send cover letter and resume to careers@masshort.org. 
    Contact Information
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